We make sure our product descriptions are as detailed as possible. If you have a question about a product or sizing then please feel free to contact us at firstname.lastname@example.org prior to making your purchase.
If you do wish to send something back to change we will gladly provide you with a refund or store credit.
REFUNDS AND STORE CREDIT
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, it will be processed and a credit will be applied to your credit card or original method of payment or you will be issued a store credit to the value of your return.
The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order.
When purchased your products as part of a bundle, we only accept the entire bundle as a return. Please email us if you have any questions regarding our product bundles.
Sale Items - Discounted products & Promotional items
There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully.
Items must be returned to us within 21 days of invoice (purchase date)
Items sent to us outside of this date will be returned to sender at the senders cost.
We highly recommend inspecting all of the items in your order upon receipt to ensure any returns or credits that need to be processed can be done in the allocated time frame.
Clothing must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact.
Goods must be returned odour free
Cost of shipping the returned item is the responsibility of the buyer
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email email@example.com and you will be given a return number.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), credit or refund once we have received the returned item.
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day timeline advised above.
RETURNING YOUR GOODS
Please follow the steps below for faulty items or goods to be returned.
Please ensure to include your name & order number on any return so that we can process this efficiently for you.
Marlee + Jo is not liable for any missing returns and we can only process your return once the original has been received back into our warehouse.
Marlee + Jo Ltd
39 Andesite Drive